LEGAL & COMPLIANCE

Refund Policy

Effective Date: September 20, 2026 • Version: 1.0

This policy forms part of the Terms of Service. It explains when you can get your money back, and how long that takes.

Try before you pay. The free tier gives one full container calculation every day, with your own manifests and no payment method required. We would much rather you tested the engine on real cargo first than bought a plan and asked for a refund.

1. At a glance

What you bought	Refund window	Condition
Monthly subscription	14 days from purchase	Full refund, no reason needed
6-month or yearly package	14 days from purchase	Full refund, no reason needed
Credit pack (15 or 50 runs)	14 days from purchase	Full refund if unused; pro-rata on unused credits after that
24-hour day pass	Before first use	Full refund. Once activated it cannot be refunded
Renewals	7 days from the charge	Full refund if you did not intend to renew and have not used the new term

2. The 14-day window

For any first-time subscription or package purchase you may request a full refund within 14 days. You do not need to give a reason, and using the service during that period does not disqualify you. This is deliberately more generous than "unused only" because the whole point of a load planner is that you cannot judge it without running real manifests through it.

3. Credits and day passes

Credits never expire, which makes them different from a subscription.

Unused pack, within 14 days: full refund.
Partly used pack, within 14 days: refund of the unused credits at the per-run rate you paid.
After 14 days: credits remain yours indefinitely, but are no longer refundable.
Day passes grant unlimited runs for 24 hours from activation. Before activation, fully refundable. After activation, not refundable, because the entire product has been delivered.

4. Renewals you did not want

If a subscription renewed and you did not mean it to, email us within 7 days of the charge and we will refund it in full, provided you have not made significant use of the new term. We would rather return the money than keep a payment you did not intend to make.

5. When we may decline

We may refuse a refund where:

The request falls outside the windows above.
The account was suspended for breaching the acceptable use section of the Terms.
There is clear evidence of abuse, such as repeatedly buying and refunding to obtain free usage.

If we decline, we will tell you the specific reason.

6. Service problems

The windows above are a floor, not a ceiling. If the service was materially broken for you, or a feature you paid for did not work, contact us regardless of how much time has passed and we will put it right or refund you. We do not hide behind a deadline when the fault is ours.

7. How to request a refund

Email cargooptix@gmail.com from the address on the account, with:

the plan or pack you bought, and roughly when;
whether you would like a refund or a change of plan.

A reason is welcome but never required.

8. How long it takes

We aim to respond within 2 business days and to approve or decline within 5 business days. Approved refunds are issued to the original payment method through our payment provider. Your bank typically takes a further 5 to 10 business days to show the money, which is outside our control.

9. Your statutory rights

Nothing in this policy limits rights you have under the consumer law of your own country. Where local law gives you a longer or stronger right of withdrawal, that law applies and overrides this document.

10. Contact

Questions about a payment or a refund: cargooptix@gmail.com.

This document is provided in good faith as a plain-English statement of how refunds are handled. It has not been reviewed by a qualified lawyer. Before taking payments at scale, have it checked against UAE consumer and e-commerce law and the requirements of your payment provider.