LEGAL & COMPLIANCE

Terms of Service

Effective Date: September 20, 2026 • Version: 1.0

These terms govern your use of Cargo Optix, a browser-based container load planning tool operated from Dubai, United Arab Emirates. By creating an account or using the service you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

1. Who operates this service

Cargo Optix is built and operated by Syed Abid Ali, a sole operator based in Dubai, United Arab Emirates. Cargo Optix is a product name, not a registered company. Contact for all matters, including legal notice: cargooptix@gmail.com.

2. What the service does, and what it does not

Cargo Optix calculates suggested container stowage arrangements from dimensions and weights that you supply, and reports figures derived from them, including calculated gross mass.

Read this part carefully. A load plan produced by Cargo Optix is a planning aid, not a certification, a survey, or a declaration. In particular, the gross mass figure is arithmetic on the numbers you entered plus published container and pallet tare weights. It is not a verified VGM declaration under SOLAS Chapter VI Regulation 2. Verification, weighing where required, and the signed declaration remain the shipper's legal responsibility. Cargo Optix does not perform axle-load calculation or stability approval; stowage approval remains the carrier's.

Outputs depend entirely on the accuracy of the data you enter. You are responsible for checking every plan against the physical cargo, the equipment actually supplied, and all applicable carrier, port, customs and road-transport rules before acting on it.

3. Your account

You must provide accurate registration details and keep your credentials confidential.
One account is for one person. Accounts may not be shared; paid plans are licensed per user unless agreed otherwise in writing.
You are responsible for everything done under your account.
Tell us promptly at cargooptix@gmail.com if you believe your account has been accessed without permission.

4. Plans, runs and billing

Free tier. One full calculation run per day after sign-in, at no cost and with no payment method required. Free usage is rate-limited per account and per network address to prevent automated abuse.
Paid plans. Subscriptions grant unlimited runs while active. Usage passes grant either unlimited runs for a fixed period or a fixed number of non-expiring credits, as described at the point of sale.
Prices are shown in US dollars and exclude any taxes or duties that may apply in your jurisdiction. Prices may change; a change never affects a term you have already paid for.
Renewal and cancellation. The exact renewal date, renewal amount and cancellation method for your plan are shown at checkout before you pay, and those terms govern. Cancelling stops future renewals; it does not shorten a term you have already paid for.
Payment handling. Payments are processed by our payment provider. Cargo Optix never receives or stores card numbers.

Self-service checkout is not currently live. While it is being moved to a new payment provider, paid plans are arranged by email. Until a payment is actually taken and confirmed to you, no contract for a paid plan exists and nothing is owed by either side.

5. Refunds

Refunds are governed by the Refund Policy, which forms part of these terms.

6. Acceptable use

You may not:

Resell, sublicense, or provide the service to third parties as a bureau service without written agreement.
Attempt to circumvent run limits, rate limits, or entitlement checks, including by creating multiple accounts.
Probe, scan, or attempt to breach the service or its infrastructure, or access another user's data.
Scrape or bulk-extract the service programmatically. There is no public API at present; when one exists it will have its own terms.
Reverse engineer the software except where that right cannot lawfully be excluded.
Upload unlawful content, or data you are not entitled to process.

We may suspend an account that breaches this section, and will tell you why.

7. Your data and your content

You keep all rights in the manifests and cargo data you enter. You grant us only the narrow permission needed to operate the service for you. Manifests are parsed and calculated in your browser and are not uploaded to our servers. What we do store, and for how long, is set out in the Privacy Policy.

8. Our intellectual property

The software, the packing engine, the interface, and the site content remain ours. Your subscription is a limited, non-exclusive, non-transferable right to use the service while your plan is active. Nothing here transfers ownership. You may freely use and share the load plans, diagrams and manifests that the service produces for you.

9. Availability

We aim to keep the service available and working, but it is provided without any uptime commitment or service level agreement. We may change, suspend or withdraw features. Where a change materially reduces what a paid plan offers, we will give reasonable notice and, at your choice, a pro-rata refund of the unused term.

10. Disclaimers

To the fullest extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that a load plan is optimal, that it is physically loadable in your specific circumstances, or that any figure it reports will satisfy a carrier, port authority, insurer or regulator.

11. Limitation of liability

To the fullest extent permitted by law, Cargo Optix is not liable for indirect, incidental, special or consequential loss, nor for loss of profit, revenue, cargo, freight bookings, business or data, however arising.

Our total aggregate liability arising out of or relating to the service is limited to the greater of (a) the amount you actually paid us in the twelve months before the event giving rise to the claim, or (b) USD 100.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

12. Indemnity

You agree to indemnify us against claims arising from your misuse of the service, your breach of these terms, or your reliance on a load plan in circumstances where you did not carry out the checks described in section 2.

13. Termination

You may stop using the service and close your account at any time by emailing us. We may terminate or suspend access for a material breach of these terms, or if required by law. On termination your right to use the service ends; sections 7 to 12 survive.

14. Changes to these terms

We may update these terms. The effective date above always shows the current version. For changes that materially affect your rights we will give notice by email to account holders, or by a notice on the site, before they take effect. Continuing to use the service after that constitutes acceptance.

15. Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have exclusive jurisdiction, except where consumer protection law in your country of residence gives you the right to bring proceedings locally.

16. Contact

Questions about these terms: cargooptix@gmail.com.

This document is provided in good faith as a plain-English statement of how the service operates. It has not been reviewed by a qualified lawyer. Before taking payments at scale, have it checked against UAE consumer and e-commerce law and the requirements of your payment provider.