Terms of Service
Effective Date: September 26, 2026 • Version: 1.1
These terms govern your use of CargoOptix, a browser-based container load planning tool operated from Dubai, United Arab Emirates. By creating an account or using the service you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.
1. Who operates this service
CargoOptix is built and operated by Saam Khan, a sole operator based in Dubai, United Arab Emirates. Contact for all matters, including legal notice: saam@cargo-optix.com.
2. What the service does, and what it does not
CargoOptix calculates suggested container stowage arrangements from dimensions and weights that you supply, and reports figures derived from them, including calculated gross mass.
Read this part carefully. A load plan produced by CargoOptix is a planning aid, not a certification, a survey, or a declaration. In particular, the gross mass figure is arithmetic on the numbers you entered plus published container and pallet tare weights. It is not a verified VGM declaration under SOLAS Chapter VI Regulation 2. Verification, weighing where required, and the signed declaration remain the shipper's legal responsibility. Where the planner shows axle-load figures or warnings, they are estimates worked out from the cargo alone; the real figure also depends on the truck and trailer, so treat them as a prompt to check, not a weighbridge reading or a legal compliance check. CargoOptix does not perform stability approval; stowage approval remains the carrier's.
Outputs depend entirely on the accuracy of the data you enter. You are responsible for checking every plan against the physical cargo, the equipment actually supplied, and all applicable carrier, port, customs and road-transport rules before acting on it.
3. Your account
- You must provide accurate registration details and keep your credentials confidential.
- One account is for one person. Accounts may not be shared; paid plans are licensed per user unless agreed otherwise in writing.
- You are responsible for everything done under your account.
- Tell us promptly at saam@cargo-optix.com if you believe your account has been accessed without permission.
4. Plans, runs and billing
- Free tier. One full calculation run per day after sign-in, at no cost and with no payment method required. Free usage is rate-limited per account and per network address to prevent automated abuse.
- Sign-up trial. A new account gets 7 days of unlimited runs, starting when its email address is confirmed (or at first sign-in with Google). It is one trial per person: addresses that deliver to the same inbox count as one, disposable email addresses are not accepted, and closing an account and registering again does not start a new trial. We may end a trial early if it is being abused. When it ends, the account continues on the free tier.
- Team plan. Covers the buyer and up to 4 teammates, each with their own account and their own fair-use allowance. The buyer adds and removes teammates and is billed for the plan; teammates' access starts, renews and ends with it. Seats are for named people and may not be shared.
- Paid plans. Subscriptions grant unlimited runs while active, subject to a fair-use limit of 1,000 runs per user per calendar month. Normal load planning comes nowhere near it; it exists to stop automated or shared use. If you need more, email us and we will arrange it. Usage passes grant either unlimited runs for 24 hours or a fixed number of non-expiring credits, as described at the point of sale.
- Prices are set in US dollars. Sales tax or VAT, where it applies, is calculated for your location at checkout, and the checkout shows the final amount before you pay. Prices may change; a change never affects a term you have already paid for.
- Renewal. Subscriptions renew automatically at the end of each term, at the price shown at checkout, until cancelled. The checkout and your receipt show the renewal date and amount.
- Cancellation and pausing. Cancel or pause at any time from your account page (Plan & usage → Your subscription), or email saam@cargo-optix.com and we will do it within one business day. Cancelling stops future renewals; you keep access until the end of the term you have already paid for, and you can undo it until then. A pause starts when your paid term ends, lasts up to 3 months, and nothing is charged while paused.
Who you are buying from. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it takes the payment, issues your invoice or receipt, and handles sales tax. Payment and billing questions can also go to Paddle directly at paddle.net. CargoOptix never receives or stores your card details.
5. Refunds
Refunds are governed by the Refund Policy, which forms part of these terms.
6. Acceptable use
You may not:
- Resell, sublicense, or provide the service to third parties as a bureau service without written agreement.
- Attempt to circumvent run limits, rate limits, or entitlement checks, including by creating multiple accounts.
- Probe, scan, or attempt to breach the service or its infrastructure, or access another user's data.
- Scrape or bulk-extract the service programmatically. There is no public API at present; when one exists it will have its own terms.
- Reverse engineer the software except where that right cannot lawfully be excluded.
- Upload unlawful content, or data you are not entitled to process.
We may suspend an account that breaches this section, and will tell you why.
7. Your data and your content
You keep all rights in the manifests and cargo data you enter. You grant us only the narrow permission needed to operate the service for you. Manifests are parsed and calculated in your browser and are not uploaded to our servers. What we do store, and for how long, is set out in the Privacy Policy.
8. Our intellectual property
The software, the packing engine, the interface, and the site content remain ours. Your subscription is a limited, non-exclusive, non-transferable right to use the service while your plan is active. Nothing here transfers ownership. You may freely use and share the load plans, diagrams and manifests that the service produces for you.
9. Availability
We aim to keep the service available and working, but it is provided without any uptime commitment or service level agreement. We may change, suspend or withdraw features. Where a change materially reduces what a paid plan offers, we will give reasonable notice and, at your choice, a pro-rata refund of the unused term.
10. Disclaimers
To the fullest extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that a load plan is optimal, that it is physically loadable in your specific circumstances, or that any figure it reports will satisfy a carrier, port authority, insurer or regulator.
11. Limitation of liability
To the fullest extent permitted by law, CargoOptix is not liable for indirect, incidental, special or consequential loss, nor for loss of profit, revenue, cargo, freight bookings, business or data, however arising.
Our total aggregate liability arising out of or relating to the service is limited to the greater of (a) the amount you actually paid us in the twelve months before the event giving rise to the claim, or (b) USD 100.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
12. Indemnity
You agree to indemnify us against claims arising from your misuse of the service, your breach of these terms, or your reliance on a load plan in circumstances where you did not carry out the checks described in section 2.
13. Termination
You may stop using the service and close your account at any time by emailing us. We may terminate or suspend access for a material breach of these terms, or if required by law. On termination your right to use the service ends; sections 7 to 12 survive.
14. Changes to these terms
We may update these terms. The effective date above always shows the current version. For changes that materially affect your rights we will give notice by email to account holders, or by a notice on the site, before they take effect. Continuing to use the service after that constitutes acceptance.
15. Governing law
These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have exclusive jurisdiction, except where consumer protection law in your country of residence gives you the right to bring proceedings locally.
16. Contact
Questions about these terms: saam@cargo-optix.com.